Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

September can’t come fast enough for smartphone enthusiasts who want something completely different from the usual black ...

Reaching a company's customer service can be very difficult, especially if the company does not list a phone number. Businesses are now warning customers about a new surge in fake customer service ...

According to the report, RG&E met the state's targeted goals for 2024 by answering customers calls and billing estimates but ...

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went searching online for a customer service number. Instead, the New Jersey woman ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

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