Thanks to investors at Elliott Investment Management, the Southwest Airlines of today is just as soulless as its competitors.

Booking an Anytime fare will get you a lot more for a slightly higher price tag. Many or all of the products on this page are from partners who compensate us when you click to or take an action on ...

Axios Visuals Dallas-based AT&T and Southwest Airlines took a major hit in this year's Axios Harris Poll examining the reputation of the most visible brands in America. Why it matters: Many customers ...

The utility business saw an operating margin increase of $38.9 million in Q1 2025, driven by $27 million in combined rate relief and $5 million from customer growth, with approximately 40,000 new ...

You'll earn the same rewards and sign-up bonus as on Southwest's pricier cards, but you'll also miss out on a couple of important benefits. This page includes information about the Southwest Rapid ...

Moreover, "emotional intelligence frameworks" are being used to detect customer sentiment, allowing businesses to adjust their tone and messaging to align with the emotional state of the customer.

El Paso and surrounding areas in southwest New Mexico are bracing for potential wildfires, as the National Weather Service (NWS) has issued a Fire Weather Watch. With low humidity levels and ...

This could lead to greater understanding of customer sentiment. While it is too early for the firm to be testing out the application of GenAI to knowledge systems, Simon Langthorne, head of CRM at ...

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...

The survey also crowned Southwest Airlines as the Best Airline for Economy Class Customer Satisfaction ... survey does not compensate for consumer sentiment after the changes were implemented.

The survey also crowned Southwest Airlines as the Best Airline for Economy Class Customer Satisfaction as ... survey does not compensate for consumer sentiment after the changes were implemented.