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Frontier CEO Calls Customers 'Shoplifters'
Frontier Airlines CEO on passengers who don't pay for carry-on bags: 'These are shoplifters'
The CEO of Frontier Airlines is upset that the government accused his company of gouging customers for bag fees. In an interview with Reuters, Barry Biffle compared flyers who try not to pay for checked bags to thieves.
Frontier Airlines CEO Calls Customers 'Shoplifters' for This One Travel Behavior
Frontier Airlines made a major announcement on Tuesday that the low-cost carrier would be adding first-class style seating in 2025, along with a host of other benefits for frequent flyer members. However,
Frontier Airlines CEO calls out travelers trying to avoid paying for carry-on baggage: ‘These are shoplifters’
Biffle criticized a Senate report objecting to Frontier’s practice of paying gate agents as much as $10 for catching travelers attempting to avoid paying for carry-on baggage. “These are shoplifters. These are people that are stealing,” Biffle said. “It’s not equitable to everyone who follows the rules.”
Frontier Airlines CEO Compares Unpaid Bag Fees to Shoplifting
The report found gate agents earn incentives for enforcing bag fees, with some earning $10 per flagged bag. Frontier relies heavily on ancillary fees for revenue, with extras like bag fees and seat assignments comprising 64% of its $3.
Frontier Airlines offering more options in new year for passengers
The airline will start offering "first class-style" seating in the first two rows. Enhanced loyalty benefits include free seat upgrades for elite loyalty members, and free companion travel for some status levels.
Airline CEO Calls Passengers Trying to Avoid Carry-On Fees 'Shoplifters'
Frontier Airlines CEO Barry Biffle drew attention the day before the Senate held a hearing this week on airline practices, calling passengers who evade carry-on baggage fees "shoplifters." "These are people that are stealing,
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Budget airlines, like Frontier, are adding premium seating options to help relieve financial struggles
These airlines which are typically “no-frills” have had difficulty making money without adding extras. To help increase their ...
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on MSN
Frontier Airlines will install first-class seats as industry battles for high-paying flyers
Frontier plans to start ripping out the first two rows of its three-by-three economy seats to add four first-class seats, in ...
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on MSN
Frontier Airlines to add first-class seating
Frontier Airlines announced Tuesday it will revamp its aircraft to include first-class seating. The planned first-class seats ...
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Frontier Airlines introducing ‘first class-style’ seats
Frontier Airlines is the latest no-frills carrier getting into the premium seating game — with what it’s referring to as ...
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on MSN
Here's What Frontier Airlines' 'Affordable Luxury' First Class Seating Looks Like
As more customers flock to budget airlines as a means of traveling on a dime, more of these companies are beefing up their ...
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Frontier Airlines makes a big change many travelers will like
While the idea of a true business class is incompatible with the low-cost airline model, carriers have increasingly been renaming how they sell premium seating with perks such as free snacks and Wi-Fi ...
The Points Guy on MSN
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Frontier Airlines announces first-class seats, companion pass for high-level elite status
Frontier Airlines will add first class-style seats to its aircraft beginning in late 2025. It's also offering a new companion ...
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on MSN
Budget-friendly Frontier Airlines is ripping out economy rows on its planes and adding first-class seats to tempt wealthy travelers
Despite record travel, low-cost carriers are hemorrhaging money and are trying new strategies to stop the bleed.
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Josh Hawley
United States Senate
Denver
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